Help & Support
Where can I view/download my invoice for payment?
All invoices will be sent to the email address that you have registered with us. In case you do not get these emails, please email us at [email protected], and we will investigate as to why this is happening. You can also log in to your Caribou Portal to view your invoices.
How do I cancel a label that has been invoiced?
You will have to email us at [email protected] with all the details. Once we have done the necessary checks with suppliers, the next steps will be communicated to you.
How do I apply a credit note that has been issued to me?
You will have to email us at [email protected]. Since the accounting software is not automated, we will manually apply the credit note to the corresponding invoice.
How do I prevent being charged in the future?
Keeping yourself from being hit with future charges is simple. It just takes a few double-checks on your part before you book your parcel for delivery. So, before you send, check the following:
- The actual weight of your parcel
- The dimensions (length, width and height) of your parcel
Can I dispute a charge?
Yes. If you’ve been overcharged, and you have sufficient evidence to dispute, send us an email with all the details at [email protected] and we will investigate your query with the courier. We will get back to you by email once the courier responds.