Help & Support
Where can I view/download my invoice for payment?
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All invoices will be sent to the email address that you have registered with us. In case you do not get these emails, please email us at [email protected], and we will investigate as to why this is happening. You can also log in to your Caribou Portal to view your invoices.
How do I cancel a label that has been invoiced?
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You will have to email us at [email protected] with all the details. Once we have done the necessary checks with suppliers, the next steps will be communicated to you.
How do I apply a credit note that has been issued to me?
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You will have to email us at [email protected]. Since the accounting software is not automated, we will manually apply the credit note to the corresponding invoice.
How do I prevent being charged in the future?
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Keeping yourself from being hit with future charges is simple. It just takes a few double-checks on your part before you book your parcel for delivery. So, before you send, check the following:
- The actual weight of your parcel
- The dimensions (length, width and height) of your parcel
Can I dispute a charge?
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Yes. If you’ve been overcharged, and you have sufficient evidence to dispute, send us an email with all the details at [email protected] and we will investigate your query with the courier. We will get back to you by email once the courier responds.