Help & Support
Why are my international parcels prices higher?
There is a possibility that some couriers will add a surcharge to parcels the volumetric weight of which exceeds the declared weight. Volumetric weight (also known as dimensional weight) is a calculation of your parcel’s effective weight based on its volume. For example, if you were to send a parcel that measured 120 cm x 40 cm x 10 cm, the volume of that parcel would be 50,000 cm3 (or 0.05 m3). The volumetric weight is a metric that uses the volume in its calculation. Please bear in mind that each courier calculates the weight derived from volume differently. This means that the volumetric weight of your parcel may differ between courier services. For example, if you were using UPS, your volumetric weight would be 9.6kg with the above dimensions.