What should I do if my parcel is showing as ‘delivered’ on your tracking tool or track notifications but I haven’t received it?
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If your item was sent using one of our trackable services and it's showing as ‘delivered’ but you haven’t received it, there are a few things you can check:
  • Has a card been left in your mailbox or under your door to let you know that we’ve left your parcel somewhere safe?
  • Has anyone else at your address accepted or signed for the item?
  • Have you checked with the sender that it was sent to the right address?
If you’ve checked these things and still can’t locate your item, please contact us so we can help.
The tracking will update on the individual orders page. You can also track your parcel on the courier’s tracking site using the tracking number provided on the order.

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