Help & Support
What should I do if my parcel is showing as ‘delivered’ on your tracking tool or track notifications but I haven’t received it?
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If your item was sent using one of our trackable services and it's showing as ‘delivered’ but you haven’t received it, there are a few things you can check:
- Has a card been left in your mailbox or under your door to let you know that we’ve left your parcel somewhere safe?
- Has anyone else at your address accepted or signed for the item?
- Have you checked with the sender that it was sent to the right address?
How can I track my order?
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The tracking will update on the individual orders page. You can also track your parcel on the courier’s tracking site using the tracking number provided on the order.